Frequently asked questions

  • PRODUCTS
  • ORDERS
  • DELIVERY
We suggest you refrigerate them as soon as you receive them. If that is not possible, then keep them in an air conditioned room.

No, our products are fragile and temperature sensitive. We advise you to be very careful with them. Once the order is picked up from our premises we cannot guarantee the safety of the product and thus we offer no refunds. Due to the same reasons, we also strongly discourage the use of third party delivery services.

Most of our menu (cakes, cupcakes, bombolonis, etc) is eggless.

Yes but there could be a very slight difference in colours and florals as each product is delicately handmade.

Yes, you will always have an option to write a message on our cake boards as well as attach a note to the cake boxes.

The sooner the better. We usually suggest ordering customised cakes atleast a week in advance and regular orders atleast 4 days prior to avoid disappointment.

If you are unable to select a particular date, it means we are booked for that day. You can try checking for the day before or after it.

We accept prepayment through Credit/Debit Cards, Netbanking, UPI and Mobile Wallets.

No, all our orders are prepaid. To confirm your order, full payment must be made.

Yes, you can cancel an order 48 hours prior to your date of delivery/pick up. After that the order is non cancellable.

.No, we only deliver in select areas of Mumbai currently.

Incase you haven't recieved a confirmation, please get in touch with us at info@essange.com

Yes you can make changes to an order if it is 48 hours prior to the date of delivery/ pick up by getting in touch with us at info@essange.com.

For customized order, Whatsapp us on 7208496291 and someone from our team will get back to you shortly.

Yes, we deliver in select areas of Mumbai.

To ensure our products are delivered to you safely, we use our in-house drivers and private vehicles.

We deliver multiple orders on a specific day therefore you will not be able to choose a specific time of delivery. You will however recieve an email with a delivery time slot one day before your delivery.

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