Essange

We appreciate your business and we are honoured that you have chosen us for your special celebration!

This website ([www.essange.com]) (“Website”) is operated by [Essange] (“we”, “us”, “our”, and “Essange”). Please read the terms and conditions (“Terms”) set out below carefully before ordering any products or services from this Website. By accessing this Website and/or purchasing something from us, you agree to be bound by these Terms. If you do not agree to these Terms, then you may not access the Website or avail of any of our products or services.

These Terms apply to all users of the Website, including without limitation users who are browsers, customers, vendors, merchants, contractors, service providers and/ or contributors of content. If you transact on the Website, you shall also be subject to the laws and policies as applicable to the Website for such transaction.

1. Products and services

“Products” refers to any goods which we may offer for sale from our Website from time to time, and “services” refers to any service which we may supply and which you may request via our Website.

Products and services purchased from this Website are intended for your use only and you warrant that any products purchased by you are not for resale and that you are acting as principal only and not as agent for another party when receiving any services.

We have made every effort to display as accurately as possible the design, colours and images of our products on our Website. However, our products are handmade and the final product you receive may therefore be subject to slight variations. We furthermore cannot guarantee that your device’s display of any colour will be accurate..

All descriptions and prices of products and services are subject to change at any time without notice and at our sole discretion.

We reserve the right to discontinue any product or service at any time.

We reserve the right to limit the quantities of any products or services that we offer.

Certain products or services may be available exclusively online through the Website. These products or services may have limited quantities.

Any offer for any product or service made on this Website is void where prohibited.

We cannot guarantee the quality of products if they are not stored as per storage instructions.

We follow strict hygiene protocols and operate under applicable FSSAI licenses. We are not liable for any health issue claims arising from the consumption of any of any of our products.

Please be aware that all ingredients are processed on the same equipment and this includes allergens such as wheat, milk, eggs, nuts, soy and coconut. The risk of the presence of an allergen in our products remains.

2. Ordering

When ordering from this Website, you may be required to provide an e-mail address and password. You must ensure that you keep the combination of these details secure and do not provide this information to a third party.

You agree to provide current, accurate and complete: 

  1. billing and delivery information (first and last name, mobile number, email address, complete delivery address). This is necessary for delivery to take place successfully; and 
  2. purchase and account information for all purchases made on our Website. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

Any order that you place with us is subject to product availability, delivery capacity and acceptance by us.

Applicable tax and delivery charges will be calculated after your product is added to the cart.

All orders will be processed and confirmed only after a 100% advance payment is made.

Minimum order amount to process your order, minimum order amount for free delivery and delivery charges are subject to change at our sole discretion.

Delivery charges depend upon delivery areas and minimum order amount.

We reserve the right, but are not obligated, to limit or restrict sales, offers, discounts, promotions or services to any person, geographic area and/or dates. We may exercise this right on a case-by-case basis.

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person or per order.

3. Delivery

We are not liable for the condition of products that reach the customer through third party logistics or apps or any other type of pick up arranged by the customer.

For orders delivered by us, Essange will provide a time slot within which your order will be delivered.  All orders are committed to be delivered at any point in time within the delivery time slot, but we do not guarantee delivery at any specific delivery time. Cancelling an order due to a fixed committed time is not guaranteed.

We are committed to delivering all our orders within the given day. If for some reason an order is delivered outside of the given day, your sole remedy will be either a refund of the amount paid towards the order or a replacement of the product, at your discretion. There are no fixed timings for delivery.

If you are unavailable when the delivery executive reaches your location, the order will be handed over to your building’s security guard.

Re-delivery of our products is not possible due to their perishable nature.

4. Cancellations and Refunds

A request to cancel or modify a confirmed order must be made 48 hours in advance and must be submitted to [+917208496291].

Acceptance of requests for order modifications and cancellations is subject to our sole discretion.

Refunds in all instances, regardless of reason, will only be credited to the original source of payment and will take 5 to 7 business days to process.

In the event that we make a change to, or cancel, your order, we will attempt to notify you by contacting the e-mail and/or phone number provided at the time of placing the order.

Subject to the other provisions of these Terms, if the product received is damaged, incomplete or completely different from the one you ordered, please contact us immediately and we will have such product replaced, subject to our confirmation upon investigation of the case.

5. Intellectual Property Rights

The technology and software underlying this Website are the property of Essange (the “Software”). You agree not to copy, modify, create a derivative work of, reverse engineer, reverse assemble or otherwise attempt to discover any source code, sell, assign, sublicense, or otherwise transfer any right in the Software.

The Essange name and logos and all content, designs and images on the Website are the exclusive intellectual property of Essange (“Essange IP”).

Nothing in these Terms should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any of the Essange IP displayed on the Website, without our prior written permission in each instance.

You are prohibited from using this Website or its content to infringe upon or violate our intellectual property rights or the intellectual property rights of others.

All goodwill generated from the use of Essange IP will inure to our exclusive benefit. Any rights not expressly granted herein are reserved by Essange.

6. Miscellaneous

Ownership of the products is transferred completely to the customer only once full payment of the billed amount is made, and the product is delivered. Products are at the risk of the customers once they have been delivered (if delivered by Essange) or once they leave our possession (if you or your representative elects to pick up the product).

You may not use our products and services for any illegal or unauthorized purpose.

We reserve the right to refuse service to anyone for any reason at any time.

We reserve the right to blacklist any customer for disrespectful behaviour, disregard or misconduct towards Essange, its owners, employees or representatives.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the product or service, use of the service, or access to the service or any contact on the Website through which the service is provided, without express written permission by us.

Products are not valid for sale on third-party sites unless approved by Essange.

We shall not be liable to you for any modification, price change, suspension or discontinuance of the products and services.

We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You expressly agree that your use of, or inability to use, our products and services is at your sole risk. All products and services are provided to you ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title and non-infringement.

In no case shall we be liable to you for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind arising from your use of the products or services.

Any new products, services, features or tools which are added to the Website shall also be subject to these Terms.

There may occasionally be information on the Website that contains inaccuracies or omissions. We reserve the right to correct any errors, inaccuracies or omissions, to change or update information and/or to cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).

You can review the most current version of these Terms at any time on this page.

We reserve the right to update, change or replace any part of these Terms by posting updates and/or changes to our Website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Website following the posting of any changes constitutes acceptance of those changes.

These Terms are published in accordance with applicable law. This document is an electronic record and all amended provisions pertaining to electronic records in various statutes will be applicable. This electronic record is generated by a computer system and does not require physical or digital signatures.

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